terms & privacy
RETURN & REFUND POLICY
EXCHANGES AND RETURNS ARE ACCEPTED WITHIN 14 DAYS OF DELIVERY. ITEMS MUST BE IN ORIGINAL CONDITION AND PACKAGING. CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS, WHICH ARE NON-REFUNDABLE.
TO INITIATE A RETURN OR EXCHANGE, PLEASE EMAIL US AT;
FILIP-FREDERIK@FILIP-FREDERIK.DK
STATING:
1. YOUR ORDER NUMBER
2. REASON FOR RETURN OR EXCHANGE
3. TRACKING NUMBER FOR RETURN (IF APPLICABLE)
4. FOR EXCHANGES, INCLUDE THE ITEM YOU WISH TO RECEIVE
SHIPPING POLICY
ALL ORDERS ARE SHIPPED WITH TRACKING NUMBERS. DISPATCH TIME IS 1-3 BUSINESS DAYS FROM THE ORDER DATE.
• DENMARK: DELIVERY IN 1-3 BUSINESS DAYS
• EUROPE: DELIVERY IN 4-9 BUSINESS DAYS
• OUTSIDE EUROPE: DELIVERY IN 6-14 BUSINESS DAYS
PLEASE NOTE: INTERNATIONAL ORDERS MAY BE SUBJECT TO CUSTOMS FEES, WHICH ARE THE CUSTOMER’S RESPONSIBILITY. SHIPPING OUTSIDE OF EUROPE IS VIA UPS, WHILE EUROPEAN ORDERS ARE HANDLED BY DAO/POSTNORD. DELAYS MAY OCCUR DURING HOLIDAYS OR SEVERE WEATHER.
TERMS & CONDITIONS FOR FREE GIFTS
- RETURNS POLICY: IF YOU DECIDE TO RETURN THE PRODUCT THAT QUALIFIED YOU FOR THE FREE GIFT, THE FREE GIFT MUST ALSO BE RETURNED IN ITS ORIGINAL CONDITION.
- NON-RETURN OF FREE GIFT: IF THE FREE GIFT IS NOT RETURNED ALONG WITH THE QUALIFYING PRODUCT, THE VALUE OF THE FREE GIFT WILL BE DEDUCTED FROM YOUR REFUND.
- ELIGIBILITY: FREE GIFTS ARE ONLY PROVIDED WHEN THE TERMS OF THE PROMOTION ARE FULLY MET. RETURNING THE QUALIFYING PRODUCT VOIDS THE PROMOTION.
PRIVACY POLICY
WE VALUE YOUR PRIVACY AND ENSURE ALL PERSONAL INFORMATION IS HANDLED WITH CONFIDENTIALITY AND ENCRYPTED FOR SECURITY. YOUR DATA WILL NEVER BE SHARED WITH THIRD PARTIES.
CONTACT INFORMATION
• PHONE: +45 60 81 10 03
• EMAIL: FILIP-FREDERIK@FILIP-FREDERIK.DK
• ADDRESS: OFFENBACHSVEJ 10, 2 TV, 2450 COPENHAGEN SV, DENMARK
TERMS OF SERVICE
BY USING THIS WEBSITE, YOU AGREE TO OUR TERMS OF SERVICE. ALL PRODUCTS MUST BE PAID IN FULL BEFORE SHIPPING. PRICES MAY CHANGE WITHOUT NOTICE. WE RESERVE THE RIGHT TO CANCEL ORDERS OR LIMIT QUANTITIES AT OUR DISCRETION.
OUR STORE IS HOSTED BY SHOPIFY INC., WHICH PROVIDES US WITH THE PLATFORM TO SELL OUR PRODUCTS.
